When Support Becomes the Weakest Link in Your Microsoft Dynamics 365 Implementation
Ever felt like your Dynamics support turns into an endless loop of emails?
You raise a ticket → get three different people replying → and still no one really owns the issue.
The truth is, it’s rarely the product that fails — it’s the support model.
Too many partners hand post-go-live support to inexperienced teams.
By the time the issue is “escalated to Microsoft,” the real context is long lost… and the damage is already done.